GenePattern Team Blog

Scheduled Maintenance Downtime - Saturday, March 4, 2017

Posted on Friday, February 17, 2017 at 06:05PM by GenePattern Team

GenePattern servers hosted at the Broad Institute will be offline on Saturday, March 4th, due to planned Broad IT system maintenance.

Affected servers are:

Please note that files loaded from the Broad Institute will also be unavailable, as those files systems will also be down for maintenance. This means that some drop down menus may not display properly and example data our our website and in our documentation may not be available.

We apologize for any inconvenience this may cause, and invite you to contact us with any questions or concerns you may have.

Sincerely,

-The GenePattern Team

 

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GenePattern coverage and support Dec 22, 2016 - Jan 2, 2017

Posted on Wednesday, December 21, 2016 at 01:34PM by Barbara Hill

From December 22, 2016 through January 3, 2017, the GenePattern team will be out of office for an extended holiday closing. During this time, the GenePattern servers and repositories will remain up and fully functional. We will be monitoring this and, should anything happen to disrupt service, we will work to resolve any issues within 24 hrs. However, due to the holiday closing, please be aware that:

  • GenePattern staff will not be reachable by phone or responding to email. This includes our help system, Twitter, and Facebook.
  • Emails (including help tickets) and phone calls will be responded to as quickly as possible, once we return to the office on Jan 4, 2016.

If you have any questions, please feel free to contact us.

Best Wishes,

-The GenePattern Team

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Ongoing maintenance of GenePattern Broad-hosted production server

Posted on Tuesday, September 27, 2016 at 04:25PM by Barbara Hill

During a recent maintenance update, we migrated the majority of the compute nodes for the Broad-hosted production GenePattern server (https://genepattern.broadinstitute.org) to a new operating system distribution - from CentOS 5 to Red Hat (RHEL) 6.

In doing so, we shifted our resources from a majority of CentOS 5 nodes, to a majority of RHEL 6 nodes. Currently the modules on this server are configured to run on RHEL 6 by default. For the most part this is working and should not appear to be any different to you, our users. However we are still working through vetting all of our modules in this new environment and are aware that some are not working at this moment, and that there is a backup for those jobs which, for now, require the CentOS 5 environment.

We are very sensitive to the fact that this is may be frustrating either due to wait time or repeated failure and we assure you that we are working diligenty to address each issue.

Please feel free to reach out...

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