GenePattern coverage and support Dec 24, 2015 - Jan 4, 2016

Posted on Thursday, December 17, 2015 at 11:08AM by GenePattern Team

From December 24, 2015 to January 4, 2016, the GenePattern team will be out of office for the year-end closing of the Broad Institute. During this time, the GenePattern servers and repositories (including GParc) will remain up and fully functional. We will be monitoring this and, should anything happen to disrupt service, we will work to resolve any issues within 24 hrs. However, due to the holiday closing, please be aware that:

  • GenePattern staff will not be reachable by phone or responding to email. This includes our help system, Twitter, and Facebook.
  • Emails (including help tickets) and phone calls will be responded to as quickly as possible, once we return to the office on Jan 4, 2016.

If you have any questions, please feel free to contact us.

Best Wishes,

-The GenePattern Team


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