GenePattern Team Blog

GenePattern coverage and support Dec 22, 2016 - Jan 2, 2017

Posted on Wednesday, December 21, 2016 at 01:34PM by Barbara Hill

From December 22, 2016 through January 3, 2017, the GenePattern team will be out of office for an extended holiday closing. During this time, the GenePattern servers and repositories will remain up and fully functional. We will be monitoring this and, should anything happen to disrupt service, we will work to resolve any issues within 24 hrs. However, due to the holiday closing, please be aware that:

  • GenePattern staff will not be reachable by phone or responding to email. This includes our help system, Twitter, and Facebook.
  • Emails (including help tickets) and phone calls will be responded to as quickly as possible, once we return to the office on Jan 4, 2016.

If you have any questions, please feel free to contact us.

Best Wishes,

-The GenePattern Team

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Ongoing maintenance of GenePattern Broad-hosted production server

Posted on Tuesday, September 27, 2016 at 04:25PM by Barbara Hill

During a recent maintenance update, we migrated the majority of the compute nodes for the Broad-hosted production GenePattern server ( to a new operating system distribution - from CentOS 5 to Red Hat (RHEL) 6.

In doing so, we shifted our resources from a majority of CentOS 5 nodes, to a majority of RHEL 6 nodes. Currently the modules on this server are configured to run on RHEL 6 by default. For the most part this is working and should not appear to be any different to you, our users. However we are still working through vetting all of our modules in this new environment and are aware that some are not working at this moment, and that there is a backup for those jobs which, for now, require the CentOS 5 environment.

We are very sensitive to the fact that this is may be frustrating either due to wait time or repeated failure and we assure you that we are working diligenty to address each issue.

Please feel free to reach out...

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Scheduled Maintenance Downtime - Saturday, June 25, 2016

Posted on Tuesday, June 21, 2016 at 01:33PM by Barbara Hill

UPDATE, June 27, 2016: All Broad-hosted GenePattern servers are back online.

The Broad Institute IT team has scheduled a maintenance window for the entire day of Saturday, June 25, 2016.

This will impact both GenePattern servers hosted at the Broad:

In preparation for this downtime, we will need to clear the job queue by Saturday morning. We therefore suggest that you plan for your jobs to complete by 5pm (EST) on Friday, June 24, 2016, at which point we will also cease accepting jobs in on both servers. 

The server should be back up on Sunday morning (June 26, 2016) and accepting jobs, however our team's monitoring of the servers will be light on Sunday, and will resume in full on Monday morning during normal business hours (EST).

Our server running at Indiana University will be up during this maintenance window ( however, the registration can take a...

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